About 3 years ago I came up with this theorem that I feel all fast food, as well as any restaurant with a drive-thru window, should follow. It came about while sitting in line at, insert fast food venue here, notorious for being slow and rude to all customers of any race, color or creed. This is the Theory of Concept and Conservation.
May 21, 2011
May 5, 2011
This Blog Post is Brought to You by The Letters That Create The Words Customer Service (or in other words, the longest blog post title in possibly the history of the internet)
I am a huge advocate of treat the customer the way that you would like to be treated. I don't care if I am getting a mortgage through your bank or if you are handing me a greasy bag of fried food from a drive thru window. I want to be treated with a smile and a sense that you like your job. I like to walk into businesses and be acknowledged. A smile and simple "Hi, how are you today?" would more than suffice. With the right attitude those words have a huge impact on the way people view your business and employees.
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